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Frequently Asked Questions

GENERAL

We are based in Aldridge. We are not a bricks and mortar pharmacy and operate through a warehouse.
Our address is: Acre Pharmacy Ltd, Tintagel Way, Walsall WS9 8ER.

You can contact us via our Contact Us page.
We are open from 9-6, Monday to Friday. You can call us on 01477 536015.
Or simply send us an email to info@acrepharmacy.co.uk.

You are able to collect your private script, stock orders or wholesale orders from us. Make sure to call to let us know you’re coming on 01477 536015.

Your username is the email you used to create your account. If you have forgotten this then please call us on 01477 536015.

CONFIDENTIALITY

You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team on 01477 536015.

Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.

Please refer to our Privacy Policy.

The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary tasks to verify your identity from ensuring legitimate account creation to accessing personal information.

PHARMACY RELATED

Quantities should reflect the number of items needed to treat a single patient

You can process the order providing you have a prescription written by a prescriber who is aware that you will be processing the order on their behalf.
Your Acre Pharmacy account doesn’t need to be in the prescriber’s name.
You will have to provide the prescriber telephone number as we need to confirm that a face-to-face consultation has taken place

Please read our How To Order page.

Our address is: Acre Pharmacy Ltd, Tintagel Way, Walsall WS9 8ER

ORDERS AND RETURNS

Please read our How To Order page.

Registered Doctors, Dentists and Nurses regulated to ‘Healthcare Improvement Scotland’ (HIS) are able to order prescription only medicines as stock on a Signed Order basis. Please download our signed order form here. And email it to info@acrepharmacy.co.uk

Please read our How To Order page.

Such returns will be dependent on the reason of return. Please contact our customer service team on 01477 536015.

To initiate the returns process, you must report your discrepancy to our Customer Services team within 48 hours of receiving your delivery where appropriate. The team will issue you with a ‘Returns Request Form’ which should be completed within 48 hours and returned back to us via email or fax.

If your return request is approved, Acre Pharmacy does not agree to credit or exchange any item(s) until the Returns Department have inspected and confirmed that they are in adequate condition. Products that fail inspection upon return will be destroyed or returned at the cost of the customer.

Our address is: Acre Pharmacy, Unit 5 – 7 Tintagel Way, Walsall WS9 8ER