FAQ – Acre Pharmacy



Next Working Day £6.99

Next Day Pre 10:30am £13.99

Next Day Pre 12:00pm £8.99

Saturday Delivery £10.99

Saturday Pre 12 Cold Chain £16.99

Saturday Pre 10:30 Cold Chain £34.99

Key Points

We do not offer UK standard delivery, only next day!

Guaranteed DPD delivery ( pre 12pm and pre 10:30 )

We offer the most overall competitive delivery prices in the UK aesthetic pharmacy market.

We use high quality DPD cold chain logistics

Fridge line orders made on Friday will be received on Tuesday unless Pre-12 Saturday is selected

All fridge line deliveries will only go out as a next day pre 12pm delivery or sooner. This is a DPD guaranteed delivery attempt service. If for whatever reason you are not available to receive the order, we cannot be held responsible for consequential loss or damages. It is the buyer’s responsibility to ensure there is someone to receive delivery. You must contact your nearest courier depot. In this instance, if you need more information about the stability of your products please contact customer service on 01477 536015.

Why do we use DPD?

DPD are an international premium courier service. They are trusted worldwide and have a long standing within healthcare logistics

DPD have an established Healthcare Division ensuring key regulatory compliance is met by applying strict quality principles to their entire network operations

Automatic Day Before Delivery Alerts increases customer convenience by giving the end customer the option to re-direct their parcel to a DPD Access Point if they aren’t going to be in

The DPD Express Saver pre 12 service is a guaranteed service

As a worldwide leader in the logistics industry, DPD currently hold the title of the Fastest Ground Carrier into Europe

Dedicated 24/7 support for our pharmacy business

Returns policy

We must be notified of return requests within 24 hours of receiving the item. Please either email us on info@acrepharmacy.co.uk or call us on 01477 536015

All returned products must be unused and unmarked

Products should be retuned in their original packaging and appropriately wrapped to prevent damage during transit

We do not allow returns for cold chain products

We do not allow returns of medicines and medical products that are used within aesthetics. This is because of hygiene and safety issues. We will only allow such returns if the products were damaged on arrival. It will help to take pictures when putting a case forward

If you have received the incorrect items, we will hold responsibility and a full refund will be placed alongside free next day delivery